Refund and Cancellation policy
Refund & Cancellation Policy
Please review our cancellation, refund, replacement, and product complaint guidelines before placing your order.
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
01 Cancellation
Cancellations will only be considered if the request is made within 2 days of placing the order.
However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
In such an event, you may choose to reject the product at the doorstep.
02 Perishable Items
9180374161 does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
03 Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team.
Report the Issue
Contact our customer service team when you receive a damaged or defective product.
Product Verification
The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.
Report Within 2 Days
This should be reported within 2 days of receipt of products.
04 Product Not as Shown or Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product.
The customer service team, after looking into your complaint, will take an appropriate decision.
05 Manufacturer Warranty
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
06 Refund Processing
Your refund request will be reviewed according to the applicable policy.
If the refund is approved by 9180374161, the refund will proceed to the processing stage.
In case of any refunds approved by 9180374161, it will take 7 days for the refund to be processed to you.